We used a “journey mapping” approach to interview 49 parents about their experiences entering the children’s mental health system. How did they learn that their child had a mental health concern? What kind of services did they try to find for their child? What worked well for them in this process, and what challenges did they experience?
While many families ultimately found helpful services, the results highlight the challenges that many faced in learning about and accessing these services. The interviews provide recommendations for better supporting families, including moving towards more family-driven care, making it easier to learn about services, providing navigation assistance, and increasing access to peer support.
Read the full report or executive summary
In March 2022, we shared the following information about this project at our public planning summit “Creating a better mental health system: Using community data and parent voice to support Hennepin County children and families.” We created several recordings to share information from this project.